FAQ

1. Where do you ship from?

We work with trusted U.S.-based suppliers through our fulfillment partner DOBA.
Orders may ship from different U.S. warehouses depending on the product.

2. How long does shipping take?

Most orders arrive within:

  • 3–7 business days (U.S. customers)

  • 7–15 business days (international customers, if available)

Some items may arrive faster or in separate packages depending on the supplier.

3. Will my items arrive together?

Not always.
Because we source products from multiple U.S. warehouses, your items may ship in separate packages. Each package will have its own tracking number.

4. Do you offer tracking?

Yes!
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

5. What is your return policy?

We offer a 30-day return window for most items.
To be eligible for a return, items must be:

  • Unused

  • In original packaging

  • In the same condition as received

Contact us at support@kiddshome.com to start a return.

6. What if my item arrives damaged or incorrect?

We’ve got you covered.
If you receive a damaged, defective, or wrong item, email us within 48 hours with:

  • Your order number

  • A photo of the issue

We will send a replacement or issue a refund right away.

7. Do you accept cancellations or order changes?

Orders can be changed or canceled within 12 hours of placing the order.
After that, the order may already be processing with our supplier and cannot be modified.

8. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

9. Do you ship internationally?

Some items may be available for international shipping depending on our suppliers.
Availability will show at checkout.

10. Do you offer free shipping?

Yes — we offer 100%  free U.S. shipping.

11. What if the item I want is out of stock?

Our inventory updates frequently.
If an item is listed as sold out, feel free to email us — we’ll let you know when it’s restocked.

12. Do you have a customer support number?

We currently offer support through email for the fastest response.
Contact us anytime at support@kiddshome.com — our team replies within 24 hours.